A Barista, also known as a Coffee Bar Attendant, is tasked with preparing and serving coffee and various beverages to patrons in a coffee shop or cafe. Their responsibilities include collaborating with fellow Baristas to assist with order-taking, crafting beverages, and ensuring prompt customer service.
Duties & Responsibilities:
- Warmly greeting customers and taking their food and drink orders
- Crafting and serving a variety of beverages, including drip coffee, espresso-based drinks, tea, and specialty options
- Preparing and serving food selections like soups, sandwiches, and pastries
- Addressing customer inquiries regarding menu choices
- Recommending and promoting menu items to enhance customer experience
- Handling customer payments
- Managing inventory by monitoring and ordering cafe and beverage supplies
- Maintaining cleanliness and organization of espresso machines, grinders, and other equipment
- Ensuring cleanliness and orderliness of the cafe seating area and workspace
- Addressing and resolving customer issues or complaints
- Implementing process improvements to enhance service quality and efficiency
- Attracting new customers and refining menu offerings.
Skills & Qualifications:
- Proficient listening and communication skills for effective interaction with colleagues and clientele.
- Foundational understanding of coffee preparation, with potential for advanced knowledge in areas like roasting, grinding, and flavor profiles.
- Outstanding customer service and interpersonal abilities for positive engagement and conflict resolution.
- Solid teamwork skills to thrive in a fast-paced, high-volume setting alongside fellow Baristas.
- Attentiveness to detail for managing diverse customer orders and high-volume beverage production with minimal mistakes.
- Effective time management and organizational proficiency for optimal performance in a bustling workplace environment.
Requirements:
- Previous employment as a Barista, Food Server, or in a comparable position.
- Practical familiarity with operating brewing equipment.
- Understanding of sanitation standards and regulations.
- Availability to work different shifts as needed.
- Fundamental proficiency in mathematics.
- Strong communication abilities.
- Possession of a high school diploma, with additional relevant training being advantageous.
Salary:
The typical salary for baristas in Malta amounts to €11,520 annually, translating to an hourly rate of €6.