In Europe, cafes are beloved community hubs where coffee culture thrives — and behind every great cafe experience is a team of dedicated workers. Typical cafe roles include baristas, cafe assistants, and front of house assistants, each playing a unique part in ensuring smooth operations and excellent customer service.

Barista
The barista is often the face of a coffeehouse, specializing in preparing and serving espresso-based coffee drinks. From cappuccinos and lattes to flat whites and americanos, baristas master the art of coffee making while also engaging with customers to create a welcoming atmosphere. Their role may also involve maintaining coffee machines, monitoring stock levels of coffee beans and milk, and sometimes even assisting with latte art to elevate the customer experience.

Cafe Assistant
A cafe assistant’s role is diverse and essential to the day-to-day functioning of the cafe. Their responsibilities include stocking shelves with supplies, keeping the cafe clean and tidy, and helping customers as needed. Whether it’s restocking pastries, clearing tables, or supporting the kitchen team, cafe assistants ensure that everything runs smoothly behind the scenes.

Front of House Assistant
Front of house assistants focus on the customer-facing side of the business. They take orders, handle payments, and help manage the flow of customers during busy periods. With a keen eye for organization and a friendly approach, they ensure that guests feel welcomed and that service remains efficient and pleasant.

Essential Skills and Experience
To succeed in these roles, candidates typically need strong customer service skills, a good understanding of food hygiene practices, and excellent communication abilities. Experience in food preparation or beverage management can be an advantage, especially in more specialized positions like barista work.